What to expect as a complainant
What happens after I submit the complaint form?
After the Council receives all of the documentation, it is reviewed by the complaint investigator and the investigator will ask any follow up questions he or she may have. The investigator will also schedule an interview and request a written statement.
How long does the complaint process take?
Our objective is to respond with an acknowledgment we have received your complaint within two business days. The complaint process does not have a set time and it depends on the scope of the investigation and the information provided to the Council. The complaint investigator will review the submitted complaint form and be in contact for any further information required as well as a discussion about next steps.
I discovered an unsafe situation, what do I do?
In situations requiring immediate attention, the Council complaint process may not be the best avenue for the concern. In most cases, the authority having jurisdiction is a municipality. If you are not sure who to direct your complaint to, please contact us at 780.413.0099 to be directed to appropriate resources.
What if I am the subject of a complaint?
As the respondent in a complaint investigation, you will be contacted regarding the complaint and provided an opportunity to present relevant information to the complaint investigator. The complaint investigator is an independent and unbiased person in the process.
If there are no concerns found as a result of the investigation, all parties will be notified and the investigation will be closed.
The other possible outcomes of a complaint investigation may include: a letter, a meeting to discuss the issues, corrective action requests, disciplinary letters, mandatory training, or suspension or cancellation of a Certificate of Competency or the Orders of Accreditation.