Thank you!

Every year the Safety Codes Council surveys clients to gather feedback on the health of the safety system and the value provided by the Council.  We rely on this information to improve our processes and further enhance the effectiveness of the services we provide and the safety codes system in Alberta.

Your input is important to us and we appreciate all of those who took the time to complete the 2020 survey. Keep an eye out for your chance to participate in the 2021 survey, coming soon!

Here are some of the findings from last year’s survey:

Who we heard from:

Role
  • 73% Safety Codes Officers
  • 15% QMP Managers
  • 12% Other positions (development officers, CAO, etc)
Working for
  • 53% Municipality
  • 15% Corporations
  • 10% Agency

What we heard:

Overall, respondents who had an interaction with the Council were pleased with the service they received with 60% reporting their interaction was very good or excellent.

In 2020, a higher proportion of respondents than previous years reported being satisfied or very satisfied with Council staff.

Professionalism 86%
Courtesy 85%
Understanding their needs 80%
Timeliness 80%
Effectiveness in addressing inquiry 80%

Perception of the Council

Two-thirds or more of respondents either agreed or strongly agreed with statements about consistency, transparency and perceived value. As well, the proportion of respondents who agreed or strongly agreed with all five statements increased to their highest levels in 2020.

  • Council is consistent in its interactions with me
  • Council provides good customer service
  • Council works cooperatively with industry to improve the safety codes system
  • Council demonstrates objectivity, transparency, and accountability
  • Council provides programs and services that provide good value to me and my organization

When asked about the Council’s most recent success, the top three mentioned were:

  • The Council’s online platform, Council Connect
  • Training (particularly online webinars which made access to training opportunities easier)
  • Improved support provided by the Council, quick access to needed information, and staff provided helpful and timely answers to questions.

When asked where the Council could improve, the following areas were mentioned by respondents:

  • Training (providing more opportunities, lower costs and updating materials and courses)
  • More consistent enforcement of the safety codes across the province
  • Clarity and public awareness of the codes

We are listening and the feedback we receive each year through our survey provides valuable information that we rely on to improve and grow as an organization. Your responses helped shape our 2021 Strategic and Business Plans.

Keep your eye out for an email from our survey provider, Malatest, this November!